🔄 Returns & Refund Policy

🔄 Returns & Refund Policy

At Vireon, customer satisfaction is important to us. We strive to ensure every order meets our quality standards. If something isn’t right, we’re here to help.

📦 Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

Certain items may be non-returnable due to hygiene or safety reasons. These will be clearly marked on the product page when applicable.

💳 Refunds

Once your return is received and inspected:

  • You will be notified via email of the approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refunds typically post within 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • We recommend using a trackable shipping service

  • Vireon is not responsible for items lost during return transit

⚠️ Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

  • Contact us within 48 hours of delivery

  • Include your order number and clear photos of the issue

We will resolve the issue promptly at no additional cost to you.

❌ Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Used or altered products

  • Items returned outside the 30-day window

📬 How to Start a Return

To request a return or refund, please contact us:

📧 support@vireonstore.com
📄 Include your order number and reason for return

Our support team will guide you through the next steps.

🛡️ Policy Updates

Vireon reserves the right to update or modify this policy at any time. Changes will be posted on this page.